Terms and Conditions

1. STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION

These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

 

2. PAYMENT TERMS

Payment is required before production and delivery of your order.

 

3. PRODUCTS

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss


4. DELIVERY

Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.

 

5. CLAIMS

All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

Excard Philippines requires any printing to be returned in full before agreeing to reprint. If Excard Philippines deems the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.

 

6. REFUNDS

We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

Excard Philippines will credit your account if we deem a refund should be made

If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so. 

All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

Refunds will take 5 to 7 working days to complete once Excard Philippines has agreed to refund. This cannot be completed any faster.

CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.


7. ARTWORK AND PRINTING

All artwork is printed using CMYK.

All order are completed solely on the basis of the Artwork and information provided to Excard Philippines by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.

Once you have placed your order, you will not be able to make changes to the artwork you have supplied, you will become liable to charges if you need to amend or supply new artwork.


8. PROOFS, SAMPLES, & COLOR MATCHING

In order to provide you with the lowest possible price, we do not offer any proofs and/or samples prior to production. We also do not guarantee color consistency between re-orders.

All products are produced according to generally acceptable print quality standards.

 

9. FORCE MAJEURE

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

 

10. COMPLAINTS

Complaints must be made within 48hours of receiving your goods. The complaint will be assessed by Excard Philippines and if we deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.